I create documentation that adds value through improved experiences for all users. I understand complex technologies, and explain them using clear business language in accessible formats.

My extensive background working in Agile and traditional development environments, for large companies and tiny start-ups, means that I can create documentation for highly-technical development users of enterprise-level software, as well as for non-technical business users. I have created developers' documentation, detailed product help, training material, as well as business and marketing documentation.

As a highly-experienced technical writer, I can manage the development, delivery, and maintenance of technical information, including technical documentation, training documentation and marketing collateral. I can revise your existing documentation, and create new, purpose-driven guides and materials.

Documentation I have developed includes:

• Installation guides
• User guides
• Administrator guides
• Reference guides
• API documentation
• Knowledge bases
• Release notes
• Policy manuals
• Online help
• Instructional design
• Training materials
• Web site content
• Marketing collateral